Full-time online customer service: 400 customer service telephones and business staff 24 hours a day to answer telephone inquiries and provide contact information for product sales channels;
Sales and technical personnel provide on-site services to promote company business, technology, products, etc .; professional product use information: product introduction, product design and application performance, recommended processing technology or application formula, product packaging and storage and transportation requirements;
Send samples for free trial, provide technical support services for small, medium and large trials.
Efficiently provide product personalized customization services according to customer needs;
Professional R & D, production, and sales teams track customer applications and feedback, and quickly adjust product indicators and processes as needed;
Answer related product inquiries in time during the application process, and provide on-site support as required;
Provide customers with formulation services to assist customers in adjusting application formulas and technological processes;
Provide customers with comprehensive technical solutions for related industries according to their production process requirements;
Customers can inquire information about product order opening and shipment in time.
Home delivery for customers;
Logistics full traceability system: end to end;
Remote monitoring of cargo transportation status and vehicle information;
Special product packaging methods can be provided according to product performance and customer needs.